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They did everything I asked in good time and to the agreed price. They also ordered a part that I needed but which wasn't available and then called me a few days later to let me know it had arrived.
I had 1500 miles before service when I set out my journey. So I tried to get service before trip but was told it was not possible until amber warning. I got it amber when I had 1200 due.so this dealer accomodated my short notice on only day.
It just couldn't have been better - staff were great.
See above - focus on giving good customer service rather than what suits staff. You are certainly priced at a premium level where customer service should be absolutely key.
Overall when I have been to Stephen James BMW they have looked after me very well when it came to doing the work and giving my car on the same day.
We were informed everything be ready in a day however it took 3 days to resolve. Communication was poor with my wife constantly doing the chasing. She had no means of transport, made worse by the fact that my son is recovering from an operation.
Good communication throughout my car service
The process was easy, quick and simple.
As mentioned above, there is a significant lack of care and poor levels of investigation are apparent.
My car needed engine oil, window washer fluid and tyre pressure looked at. When I received my car this was not done .. they did not reset my car. After them resetting my car there was a light to confirm it still needs window washer fluid.
Same as above plus just money grabbing focus. They did not top up Adblue just cos it was not economical to open 10 litre can. Really after paying £700 for just oil service you can't even allow customer to keep the remaining in the car. Disgusting ??
Waste of my time.
No one called me to advise they received my car. The car is still faulty.
Service was great with the staff, just a bit disappointed that I booked a courtsey car and arrived to say it hadn't been returned could I wait? Luckily the kind service gentleman gave me his, being 8.5 months pregnant it was impossible to wait.
In regards to how you send the engineers report, to be fair this is very good. Staff at the shop are pleasant enough.
The staff has been good with dealing with most of my inquiries, but my vehicles repairs don't seem to be to scratch as said above. And like also said above when the vehicle goes for a wash post service the clean has no been up to scratch 2/5 *
Very disappointed that they've started charging for the use of a courtesy car.
Easy to deal with
Friendly and helpful customer service. Efficient and thorough. Give confidence they know what they're talking about.
Efficient and courteous
They managed to finish the job within 2hrs. And I didn't loose any of my driving lessons
Everything is made so easy. Car collection is a must! Staff are beyond helpful.
Excellent service - very professionally done.
Very professional and friendly staff.
Service undertaken. Waited an hour extra just to have the car washed and returned to me. Was initially returned unwashed and i was asked whether i wanted it washed. I of course said yes. Went back again to be washed.
Quick and efficient
Staff were very good and friendly
As stated earlier, car was not washed post service.
Service was prompt...
I was made to feel as if I was Niran's only customer! This made the experience so great for me. I was kept updated the whole way through. The video I received from Max whilst he was working on my car massively added to my perfect visit!!
Beautiful car in unbelievable condition